[Complete] Scheduled Maintenance Amsterdam 1 data center

Update 2024-12-09 15:30 UTC: we have not observed any issues since this change was carried out. Maintenance concluded successfully.

Update 2024-12-07 12:45 UTC: maintenance work is complete. The change plan was executed flawlessly, with down time of just 96 seconds. We are now entering the monitoring phase, with engineers on standby in case any unforeseen effects arise.

On Saturday 2024-12-07 starting at 12:00 UTC we will be performing scheduled maintenance in our Amsterdam 1 data center facility. During this maintenance window, IP transit services will be migrated to a new carrier. Disruption to connectivity is unfortunately unavoidable. The duration of the disruption will largely depend on how long your ISP takes to update BGP routing information. The best estimates provided by the engineers involved in this change is that 90% of connectivity will be back online within 30 minutes.

Services affected:

Hosted Email – including our support@anu.net address

ams1-c8-1 DirectAdmin server

DNS management control panel

Anu customer portal

Customer VMs with public IPs starting with 193.189.141.

Our apologies in advance for this unavoidable disruption.

Background: 19 years ago (on 3 May 2005 to be precise) we provisioned IP connectivity for our Amsterdam facility. After multiple mergers and acquisitions of service suppliers, we find ourselves in the position where our existing contract cannot be renewed, and services therefore need to be migrated to another provider.

Our engineers and service providers have been hard at work preparing for this change. New fiber patches have been installed and tested. Direct BGP peering of old and new carriers at mutual Internet exchange points has been established in order to speed up route propagation. A change plan is in place with detailed steps, testing protocols and fall-back procedures. If all goes smoothly, disruption may be as little as a few minutes, but please be prepared for the potential of a longer disruption on the day if routes take longer than anticipated to propagate.

If you have any questions, comments or concerns please contact us on support@anu.net