[Resolved] ie1-c8-1 Direct Admin server outage

Our ie1-c8-1 Direct Admin server is currently down due to a hardware related issue.

We are investigating this as we speak and hope to have it back online as soon as possible.

We will post a further update within 30 minutes.

We are really sorry for any inconvenience.

Please do not hesitate to contact us by emailing support@anu.net if you need to reach us.

Update 1 @ 2025-05-23 9AM UK/IE: We have been unable to bring the server back online remotely. We have engaged on site staff to take a look at the server in person. We are also looking at our disaster recovery plans in case they need to be activated. We have backup copies of the server but they will need to be restored to a suitable place. We will provide a further update by 9:30AM UK/IE time.

Update 2 @ 2025-05-23 9:30AM UK/IE: On site staff are working to try to bring the physical server back online. At the same time, we have initiated our recovery plan and have begun the process of bringing the server back online from our most recent backup. We will update you again by 10:00AM UK/IE time.

Update 3 @ 2025-05-23 10AM UK/IE: We have managed to get the physical server back online, we have reviewed it and everything now seems to be healthy and in an optimal state. We will conduct further investigation to try to figure out the cause, will write up an incident log and review our disaster recovery plans for any lessons to learn! Once again, we are very sorry for the inconvenience – please do reach out to us if you have any follow up questions or concerns.