Price List Adjustment

Over the past 18 months we have absorbed multiple price increases from almost all of our suppliers for data center space, power, IP transit, software licenses and domain renewal fees.

While we continually strive to provide the highest quality service at affordable prices, unfortunately we have not been able to negotiate any substantial cost savings from existing suppliers, or identify substantially cheaper alternatives. In order to cover these cost increases, as of 1 Jan 2026 we will be applying a 4.5% price increase across all of our products and services.

Updated prices will be reflected on your invoice from 1 Jan onward. Customers with fixed price contracts will be adjusted at contract renewal. If you have any questions or concerns please do not hesitate to contact Chris Wik.

New VPN server

Would you believe it has been nearly 10 years since we generated our last VPN server CA certificate?

On January 16th 2026 our CA certificate will expire so it’s time to plan ahead and replace your VPN certificates. We have already generated a new certificate and also deployed a brand new VPN server pair running Rocky 9.

Our Customer Portal is now updated. New VPN certificates and configuration files are ready for our new VPN server. Please log in at https://anu.net/login, click your name at the top right, go to ‘VPN Certificates’, revoke any existing certificates and generate new ones.

Please note the new outbound IP address: 193.189.141.23. If you have any allowlisting set up for our VPN server, please update it to reflect this change.

The old VPN server will stop working for all users on this date as clients will no longer accept the CA certificate so we will shut it down shortly after.

Thank you for your understanding and we apologise in advance for any inconvenience this may cause.

If you have questions, concerns or need guidance on how to proceed please contact us at support@anu.net.

[Resolved] ie1-c8-1 Direct Admin server outage

Our ie1-c8-1 Direct Admin server is currently down due to a hardware related issue.

We are investigating this as we speak and hope to have it back online as soon as possible.

We will post a further update within 30 minutes.

We are really sorry for any inconvenience.

Please do not hesitate to contact us by emailing support@anu.net if you need to reach us.

Update 1 @ 2025-05-23 9AM UK/IE: We have been unable to bring the server back online remotely. We have engaged on site staff to take a look at the server in person. We are also looking at our disaster recovery plans in case they need to be activated. We have backup copies of the server but they will need to be restored to a suitable place. We will provide a further update by 9:30AM UK/IE time.

Update 2 @ 2025-05-23 9:30AM UK/IE: On site staff are working to try to bring the physical server back online. At the same time, we have initiated our recovery plan and have begun the process of bringing the server back online from our most recent backup. We will update you again by 10:00AM UK/IE time.

Update 3 @ 2025-05-23 10AM UK/IE: We have managed to get the physical server back online, we have reviewed it and everything now seems to be healthy and in an optimal state. We will conduct further investigation to try to figure out the cause, will write up an incident log and review our disaster recovery plans for any lessons to learn! Once again, we are very sorry for the inconvenience – please do reach out to us if you have any follow up questions or concerns.