Anu Internet Services Blog

Update 2024-08-18 11:40 UTC: A hot fix has been applied and https://spamtitan.anu.net/ is accessible again.

Please be advised: Quarantine reports – Links in prior reports will not be actionable, all future reports will work as normal. Any required mail in previous reports can be released via the UI from the link above.

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Update 2024-08-17 21:30 UTC: SpamTitan have advised a fix is anticipated by 10:00 UTC tomorrow (18 August)

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We are currently experiencing an issue with our SpamTitan email filtering appliance. While email continues to flow normally, the Web interface is currently inaccessible. This means you can’t manage your quarantine or filter settings, or release email that has been blocked.

SpamTitan are aware of the issue and are working on a fix. We do not yet have an ETA.

Apologies for the inconvenience caused.

Between 2023-12-18 00:00 – 2023-12-18 01:00 UTC we will be performing routine maintenance on our infrastructure in our Amsterdam 1 datacenter. Brief disruption to various services will occur as we apply important updates and reboot equipment.

If you continue to experience any difficulties accessing services after 01:00 UTC please contact support@anu.net for assistance.

Please accept our apologies for any inconvenience caused.

We will be upgrading SpamTitan to the latest version.

As this is a major version change it requires us to set up a new instance of SpamTitan and switch over to it.

We will performance this maintenance at 11PM on Saturday, 1st July 2023 and it is expected to be completed by 1AM on Sunday, 2nd July 2023. There may be up to 60 minutes of downtime during this window.

Any quarantined emails will remain on the old SpamTitan instance for 14 days after the upgrade which is our standard deletion period. If you need to release anything from this old server at any time during the 14 days, please contact us at support@anu.net and we will be happy to help you. All new quarantined emails can be released as normal via the SpamTitan interface or quarantine summary emails.

If you have any concerns or questions do not hesitate to contact us by email on support@anu.net.

Update 1st July 2023 @ 11PM: This work is now in progress.

Update 1st July 2023 @ 11:55PM: This work is now complete. Please see advice above re releasing emails from the quarantine over the past 14 days that are not available on the new SpamTitan instance. If you have any issues at all do not hesitate to contact support@anu.net or if your emails are affected and you can’t do that, you can open a live chat at https://anu.net to reach us.