On Sunday 27 February 2022 we upgraded our SpamTitan service to a new server. As well as faster, more modern hardware, new appliance uses a new version of FreeBSD under the hood which brings many performance and security enhancements.
While we do not anticipate any disruption to service, there are two potential issues to be aware of:
- The source IP address of SMTP connections from our SpamTitan server has changed. If you are running your own email server and previously had 220.127.116.11 configured explicitly in your firewall, please update this to 18.104.22.168 in order to continue receiving clean email. Our SpamTitan server will queue your mail for up to 3 days. The old IP address will continue to accept inbound SMTP connections on port 25 for 14 days, after which it will be disabled.
- Unfortunately it has not been possible to migrate the existing Spam Quarantine, so if you need to access any mail that was quarantined prior to 27 February you will need to log in at https://ams2-spamtitan.anu.net/ in order to release it from your quarantine.
If you have any questions or concerns, please do not hesitate to drop us an email to firstname.lastname@example.org.
Update 10:10PM UK / 11:10PM CET Saturday 5th February 2022: This maintenance is now complete.
Update 10PM UK / 11PM CET Saturday 5th February 2022: This maintenance has started.
This upcoming weekend, at 10PM UK / 11PM CET Saturday 5th February 2022, we will be performing a short period of maintenance on our Hosted Email platform.
For up to 15 minutes, your mail clients will not able to connect to our server to send / receive emails. Mail will be queued for delivery and will be delivered shortly after.
We apologise in advance for any inconvenience. If you have any concerns, please do not hesitate to contact us by emailing email@example.com.
Update 2020-04-30 20:00 UK: This maintenance is now in progress
Update 2020-04-30 20:30 UK: This maintenance is now complete
We will be performing maintenance tonight on one UK1 Xen hypervisor – uk1-xen-1-1. There will be a short period of downtime in the maintenance window ( 10-15 minutes ).
Impacted services: VMs running on uk1-xen-1-1
Estimated start time: 2021-04-30 20:00 UK
Estimated time of completion: 2021-04-30 21:00 UK
We apologise in advance for any inconvenience.
Please contact firstname.lastname@example.org if you have any queries relating to this maintenance.