Update 16:20 CET: service is now fully restored. An investigation and root cause analysis will follow in due course.
Update 16:00 CET: we have implemented workarounds for a number of affected sites. Please contact email@example.com if you are still experiencing connection errors.
As of 15:30 CET we are investigating a partial outage at our Amsterdam 1 datacenter. Updates to follow as soon as we know more.
Update 16:54 CET: The network has been stable again for the past 20 minutes so we’re closing this incident. We will continue to monitor the situation carefully and follow up with network operations to obtain a reason for outage.
Update 16:36 CET: Engineers have isolated the fault and are working on a solution. We’re currently still seeing minor packet loss but most services are now accessible again.
As of 16:15 CET we are experiencing packet loss via some routes to our Amsterdam 2 datacenter. Network operations is investigating but we do not yet have an ETA on a resolution.
Impacted services: VMs hosted in ams2, Hosted Email, ams2-c6-1 and ams2-c7-1 DirectAdmin servers.
We will update this blog when we know more.
Please contact firstname.lastname@example.org if you have any queries relating to this incident.
We will be performing scheduled maintenance on our Hosted Email platform.
You will be unable to access your emails and / or send emails for a period of time during the below window.
Incoming emails will be queued for delivery by our spam filtering server and / or the sending mail server and be delivered shortly after normal service resumes.
Estimated start time: 4th October, 2020 21:00 UK / 20:00 UTC
Estimated time of completion: 4th October, 2020 22:00 UK / 21:00 UTC
Update 4th October 2020 21:00 UK / 20:00 UTC
This work is now commencing
Update 4th October 2020 21:35 UK / 20:35 UTC
This work is now complete. Hosted Email has returned to normal service.
We are very sorry for any inconvenience caused.
Please contact email@example.com if you have any queries relating to this maintenance.