Update 21:55 IST: Maintenance is now complete.
Engineers will be performing scheduled maintenance on-site in our ie1 (Dublin, Ireland) datacenter in order to debug an issue with a remote management system.
The work will take place on 17 September 2020 between 19:00 – 22:00 Irish standard time.
Services may be disrupted briefly while this essential maintenance is carried out.
Please do not hesitate to contact email@example.com if you have any questions.
Update 12:30 UTC: Reason for outage was a large scale Distributed Denial of Service (DDoS) attack on the network. While we were not the target of the attack, our upstream provider’s networks were saturated by the attack and our connectivity was negatively affected. The attack has now been brought under control with a DDoS filtering service. We are continuing to monitor the situation but so far connectivity looks to be stable again.
Update 12:12 UTC: The network is now stable again. We do not yet have a reason for outage. We will continue to monitor the situation and will follow up with network operations to find out exactly what went wrong and what preventative measures are available to reduce the likelihood of a recurrence. Please contact firstname.lastname@example.org if you are still experiencing any difficulties accessing your services.
Update 11:47 UTC: Engineers have identified the fault and are working on a fix. Still no firm ETA available.
As of 11:13 UTC we are experiencing sporadic packet loss of 20-60% on our IP transit connectivity in our Amsterdam 2 datacenter. Network operations team has been activated and is responding to the incident but no further details are available just yet.
Services affected include Hosted Email as well as web hosting accounts and virtual machines hosted out of our Amsterdam 2 datacenter.
We will update this post as soon as we have further information or an ETA on a resolution.
There is an ongoing issue with the ams1-c5-1 Direct Admin shared hosting server. This started at approximately 2AM UK time (2020-06-06) and is ongoing as of 1:30PM UK time (2020-06-06).
This will affect websites, DNS service and email accounts hosted on this server.
The server has been online for long periods of time during this window but has had intermittent periods of prolonged downtime.
It appears to be a range of different denial of service attacks targeting web, DNS and other services.
We have been working throughout this period to try to mitigate the effects of these attacks.
We are very sorry for the inconvenience caused during this period and will continue to post updates.
UPDATE 2020-06-06 14:40 (UK TIME): We believe we have identified the root cause of these attacks – a compromised website hosted on the server. Things are stable now – we will check again a bit later and post one further update before closing this off. Once again, very sorry for any inconvenience caused.
Please contact email@example.com if you have any queries.