Customer portal improvements

Our trusty Customer Portal has long provided a convenient way for our customers to access select self service functions, update contact data, pay invoices and contact support via a secure authenticated channel.

Today we are pleased to announce a new capability. End users of our Hosted Email service may now log in with their email address and password, and conveniently gain access to:

  • Mailbox settings including Change Password and Vacation Message functions
  • SpamTitan user profile settings where the Spam Quarantine threshold can be tweaked, the frequency and language of the Spam Quarantine Report can be changed, along with numerous other settings.
  • Direct access to RoundCube Webmail
  • Authenticated customer support channel including a form to submit a new ticket and a Live Chat feature.

Over the coming months we plan to work on a number of frequently requested features such as scheduled vacation messages and integrating other services which currently only offer stand-alone interfaces. If there is a feature you would love to see added please do not hesitate to drop us an email.

18 years of hardware history

Some of the servers that we decommission we keep for spare parts or potential reuse. Most of it has gathered dust over the years.

Today we spent the morning cleaning out a storage locker we maintain in a secure storage facility opposite our Amsterdam 2 datacenter in the Netherlands

In total we cleared out:
– 47 x Rack-mount servers
– 137 x 3.5″ SATA and SAS HDDs
– 5 x Remote controlled Power Distribution Units
– 1 x Rack-mount KVM over IP
– 2 x External FireWire HDDs
– A lot of rails
– 1 x Apple Mac G4 tower
– 2 x Large boxes of obsolete CAT-5 Ethernet, power and KVM cables
  – 3 x 19″ shelves

Thanks go to the professionals at it-recycling who took the lot to their secure facility for correct disposal in line with current legislation and environmental best practices. All hard drives will be shredded into confetti size pieces in their unique shredding machine.

[Completed] Amsterdam 2 datacenter maintenance

Our engineers will be performing essential maintenance work in our Amsterdam 2 datacenter on Sunday 5 May. We will be upgrading a number of Ethernet switches and associated cabling.

No major disruption is expected, however individual connections may be dropped for a few seconds where reconnection is required.

Our support team will be on hand to respond to any alerts or tickets as required. If your site or server experiences any disruption please contact us without delay on

Estimated start time: 14:00 CET

Estimated time of completion: 22:00

This maintenance work is completed