Update 16:54 CET: The network has been stable again for the past 20 minutes so we’re closing this incident. We will continue to monitor the situation carefully and follow up with network operations to obtain a reason for outage.
Update 16:36 CET: Engineers have isolated the fault and are working on a solution. We’re currently still seeing minor packet loss but most services are now accessible again.
As of 16:15 CET we are experiencing packet loss via some routes to our Amsterdam 2 datacenter. Network operations is investigating but we do not yet have an ETA on a resolution.
Impacted services: VMs hosted in ams2, Hosted Email, ams2-c6-1 and ams2-c7-1 DirectAdmin servers.
We will update this blog when we know more.
Please contact firstname.lastname@example.org if you have any queries relating to this incident.