[Resolved] SpamTitan email filtering outage

Update 11:45 CET: full service restored, SpamTitan is back in action!

Update 11:00 CET: while SpamTitan continue the restore process, we have put in rudimentary spam and virus filtering on our backup system to cut out the most obvious spam and viruses.

Update 2013-10-01 10:10 CET: SpamTitan support are on the case, shouldn’t be much longer now.

Update 23:30 CET: replacement hardware is in place and SpamTitan is running, however it appears our backup may have grown too large to restore via the Web GUI. Waiting for vendor support to proceed.

Update 20:55 CET: our technician is still working on the hardware, but it’s not looking promising. Time for plan B, a new install on alternate hardware. We do maintain a daily backup of the SpamTitan configuration so will be able to restore service, but any false positives stuck in quarantine may be lost.

11:00 CET: We are currently experiencing an outage on our spam filtering system SpamTitan. This affects incoming email for most of our Hosted Email customers, and customers with their own mail servers for whom we are providing spam filtering.

The root cause is a hardware failure. We have an engineer en route with replacement hardware, however the ETA for a fix is not before 18:30 CET. In the mean time we have implemented a bypass system for incoming email so messages will be delivered, but without being filtered. You may therefore notice a large increase in the amount of spam arriving in your inbox today.

We apologise for the inconvenience caused.

If you are experiencing bounced emails or any non-spam related email problems please do not hesitate to contact us.

Update to Customer Portal

We launched our new Customer Portal back in April and have had great customer feedback about it. There was however one issue which we were aware of, which a thoughtful customer recently reminded us of: the interface didn’t work on iOS devices.

Actually it didn’t work well with mobile devices in general. Our initial plan was to introduce a mobile-friendly version, but we like to be on the cutting edge of technology and having a separate mobile version of a site is so last year!

Thankfully Bootstrap 3.0 was just released and is now fully responsive by default. This means sites built using the Bootstrap framework will automatically rearrange themselves to best fit the display in use. For example the main dashboard in our Customer Portal is a grid on a normal display, but turns into a list when viewed on a narrow display such as a mobile phone. You can see this in action by logging in to our customer portal on your iPad oriented vertically, then turning it horizontally.

Grids, tables, navigation menus and forms are all responsive now.

Upgrading was not a trivial task as a lot has changed between Bootstrap 2 and 3, but we think the result was worth it. Now our portal not only works but works beautifully on desktops, tablets and mobile devices!

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