[Resolved] Issues with ams1-c5-1 Direct Admin shared hosting server

There is an ongoing issue with the ams1-c5-1 Direct Admin shared hosting server. This started at approximately 2AM UK time (2020-06-06) and is ongoing as of 1:30PM UK time (2020-06-06).

This will affect websites, DNS service and email accounts hosted on this server.

The server has been online for long periods of time during this window but has had intermittent periods of prolonged downtime.

It appears to be a range of different denial of service attacks targeting web, DNS and other services.

We have been working throughout this period to try to mitigate the effects of these attacks.

We are very sorry for the inconvenience caused during this period and will continue to post updates.

UPDATE 2020-06-06 14:40 (UK TIME): We believe we have identified the root cause of these attacks – a compromised website hosted on the server. Things are stable now – we will check again a bit later and post one further update before closing this off. Once again, very sorry for any inconvenience caused.

Please contact support@anu.net if you have any queries.

Hosted Email: Insecure Connections being phased out 1st June, 2020

We have always tried to make it easy for customers to use our Hosted Email service and this includes supporting a wide array of protocols, encryption methods and ports.

Encrypted connections to mail servers are now commonplace and all modern mail clients support them. Over 75% connections to our Hosted Email service are currently encrypted.

We will be phasing out insecure IMAP, POP3 and SMTP email connections on our Hosted Email platform on the 1st June, 2020. We will be contacting clients directly affected by this change multiple times and will have a number of blackout hours as outlined in the timetable below.

  • 23rd – 27th March 2020: We will look at incoming insecure connections and email clients directly affected letting them know they have until the 1st June 2020 to sort this and offer assistance if necessary.
  • 20th – 24th April 2020: We will generate a new list of remaining insecure connections and email clients with a reminder.
  • 18th – 22nd May 2020: We will generate a new list of remaining insecure connections and email clients with a final reminder.
  • 25th, 27th and 29th May 2020: At 10am UK time we will disable insecure IMAP, POP3 and SMTP connections for 1 hour.
  • 1st June 2020: We will disable insecure IMAP, POP3 and SMTP connections permanently.

To ensure you are connecting to our Hosted Email service securely and to ensure you’re using our most up to date, recommended mail client settings, please visit this help page: https://blog.anu.net/hosted-email-connection-settings/

If you have any questions, concerns or feedback or if you need any assistance, do not hesitate to contact us by emailing support@anu.net

PHP versions and our 3 anuhosting.net servers

Our original ams1-c5-1.anuhosting.net Direct Admin server runs CentOS 5 which became End of Life at the end of April 2017 and is powered by an older version of PHP (5.5).

In anticipation of this back in 2016 we commissioned two replacement servers. One is powered by CentOS 6 and PHP 5.5 designed to support legacy sites but supports secure protocols such as TLS 1.2 and still receives security updates. The other is a CentOS 7 / PHP 7.0 based server for newer sites who want the best performance and latest security updates. Many of our clients have migrated over and are enjoying the benefits.

We have had enquiries from customers who want to use PHP 5.6 – something that we didn’t support on our Direct Admin servers. PHP 7.2 was also recently released.

We now support a secondary version of PHP on both our ams2-c6-1.anuhosting.net and ams2-c7-2.anuhosting.net Direct Admin servers. By default you will be using PHP 5.5 on ams2-c6-1.anuhosting.net and PHP 7.0 on ams2-c7-2.anuhosting.net. However, if you wish, you can now use 5.6 on ams2-c6-1.anuhosting.net or PHP 7.2 on ams2-7-2.anuhosting.net. In order to change the PHP version per website, there is a setting in the “Domain Setup” section of Direct Admin.

CentOS 5 has been End of Life for almost a year now so we encourage everybody to migrate their website to one of our newer servers. We are always happy to deploy you a second account on our newer servers free of charge for you for a short period of time to allow you to test and migrate your website.

If you have any questions or need help planning a migration to one of our newer Direct Admin servers, do not hesitate to email us on support@anu.net.