Author: Ashley Lipscombe

[Complete] Hosted Email Maintenance

We need to perform routine maintenance on our mail.anu.net Hosted Email platform.

Impacted services: All email accounts on our mail.anu.net Hosted Email platform. You will be unable to download new mail, reply to existing emails or send new emails.

The vast majority of our clients are using our SpamTitan spam filtering solution and all new mail will be queued for delivery in SpamTitan.

For the handful of clients who are not using SpamTitan, the sender’s mail server should hold the mail and try to deliver it again later. There may be a short delay as how often delivery is retried is determined by the sender’s mail server.

Estimated start time: 5th April 2020, 21:00 UK (BST)
Estimated time of completion: 5th April 2020, 22:00 UK (BST)

UPDATE 6th April 2020 02:55 UK: This maintenance work has just begun. Apologies for the delay on this.

UPDATE 6th April 2020 03:25 UK: This maintenance work is now complete. Once again, apologies for the delay.

Please contact support@anu.net if you have any queries relating to this maintenance.

Hosted Email: Insecure Connections being phased out 1st June, 2020

We have always tried to make it easy for customers to use our Hosted Email service and this includes supporting a wide array of protocols, encryption methods and ports.

Encrypted connections to mail servers are now commonplace and all modern mail clients support them. Over 75% connections to our Hosted Email service are currently encrypted.

We will be phasing out insecure IMAP, POP3 and SMTP email connections on our Hosted Email platform on the 1st June, 2020. We will be contacting clients directly affected by this change multiple times and will have a number of blackout hours as outlined in the timetable below.

  • 23rd – 27th March 2020: We will look at incoming insecure connections and email clients directly affected letting them know they have until the 1st June 2020 to sort this and offer assistance if necessary.
  • 20th – 24th April 2020: We will generate a new list of remaining insecure connections and email clients with a reminder.
  • 18th – 22nd May 2020: We will generate a new list of remaining insecure connections and email clients with a final reminder.
  • 25th, 27th and 29th May 2020: At 10am UK time we will disable insecure IMAP, POP3 and SMTP connections for 1 hour.
  • 1st June 2020: We will disable insecure IMAP, POP3 and SMTP connections permanently.

To ensure you are connecting to our Hosted Email service securely and to ensure you’re using our most up to date, recommended mail client settings, please visit this help page: https://blog.anu.net/hosted-email-connection-settings/

If you have any questions, concerns or feedback or if you need any assistance, do not hesitate to contact us by emailing support@anu.net

[Completed] Amsterdam 1 datacenter maintenance

Our engineers will be performing essential maintenance work on 2 core switches in our Amsterdam 1 datacenter on Monday 13th January.

No major disruption is expected however individual servers and services may be inaccessible for up to 1 minute.

Our support team will be on hand to respond to any alerts or tickets as required. If your site or server experiences any disruption please contact us without delay on support@anu.net

Estimated start time: 19:00

Estimated time of completion: 22:00

This maintenance has been completed