Category: Announcements

[Complete] ams2-c6-1 changes

This is an announcement for any customer who has a website or email service running on ams2-c6-1. Unfortunately, the operating system running on ams2-c6-1 is end of life and needs replacing.

On 1st of May 2023 we will be transferring all hosting accounts from ams2-c6-1 to a newer web server, ams1-c8-1. This will include email and DNS data but not web data – this will remain on ams2-c6-1 via a secure local proxy. You won’t need to do anything. We will automatically be handling the transfer and after the maintenance everything including your email accounts will operate as normal.

Customers who wish to access their website files and data directly via FTP / MySQL on ams2-c6-1 will need to be connected to our VPN and access it via the local network – please contact support@anu.net if you either do not have a VPN account and need one, or are not sure how to connect to ams2-c6-1 using it.

We expect this maintenance to begin at 8PM Amsterdam Time and be complete 2AM Amsterdam time (6 hours). During this period, email accounts hosted on ams2-c6-1 will be offline throughout, and web/DNS traffic may experience 2-3 outages of up to 15 minutes each.

This only affects clients with websites and email hosted on ams2-c6-1 – we will also be contacting customers directly if this is the case.

Ashley

[Scheduled] PHP upgrades for all Web Hosting customers

As part of our proactive managed service we are working on upgrading PHP for all Web Hosting customers who are still using the 7.X branches which are end of life and no longer supported.

Customers with managed servers will be contacted on an individual basis regarding these upgrades.

Customers using our Web Hosting account plans on our shared DirectAdmin servers will be upgraded to PHP 8 automatically starting from 22 February. PHP 8 maintains good backwards compatibility with 7.X but there are a few backward incompatible changes so there is a small chance that some sites or specific functions within your site may not run properly under PHP 8. In most instances our monitoring servers will detect this automatically. Any site returning a 500 Internal Server Error response will be flagged up by our monitoring system. If your site is flagged up we will investigate whether the site can be easily upgraded to support PHP 8. If it is not possible to run on PHP 8 without extensive modification we will revert to PHP 7.X and contact you to discuss options.

If you have any questions or concerns, or discover any functionality in your site which does not work on PHP 8, please contact us for assistance.

Price list adjustments effective 2023-01-01

This is nobody’s favourite topic given inflationary pressures, and we’ve held off as long as we possibly could. As a business just like many out there we’re not immune from the global headwinds.

Unfortunately effective 1 Jan 2023 we are having to make a few adjustments to our price list to reflect the current exchange rates, energy markets and incessant price increases we have had to absorb from almost all of our suppliers over the past year.

We’ve really tried to keep things to a minimum. For example Web Hosting Small is going from £8 to £9 per month. Hosted Email 1 mailbox is rising £0.50 per month. Our managed server base price is rising from £42 to £49 per month, but we’ve kept all add-on services like additional RAM, CPU cores, storage and IP transit the same. For a copy of our full price list please use the “Download our price list” button on our What We Offer page.

Updated prices will be reflected on your 2023 invoice(s). If you have any questions or concerns please do not hesitate to contact Chris Wik.