Category: Announcements

Our engineers will be performing essential maintenance work on 2 core switches in our Amsterdam 1 datacenter on Monday 13th January.

No major disruption is expected however individual servers and services may be inaccessible for up to 1 minute.

Our support team will be on hand to respond to any alerts or tickets as required. If your site or server experiences any disruption please contact us without delay on support@anu.net

Estimated start time: 19:00

Estimated time of completion: 22:00

This maintenance has been completed

Our trusty Customer Portal has long provided a convenient way for our customers to access select self service functions, update contact data, pay invoices and contact support via a secure authenticated channel.

Today we are pleased to announce a new capability. End users of our Hosted Email service may now log in with their email address and password, and conveniently gain access to:

• Mailbox settings including Change Password and Vacation Message functions
• SpamTitan user profile settings where the Spam Quarantine threshold can be tweaked, the frequency and language of the Spam Quarantine Report can be changed, along with numerous other settings.
• Direct access to RoundCube Webmail
• Authenticated customer support channel including a form to submit a new ticket and a Live Chat feature.

Over the coming months we plan to work on a number of frequently requested features such as scheduled vacation messages and integrating other services which currently only offer stand-alone interfaces. If there is a feature you would love to see added please do not hesitate to drop us an email.

Around 10% of Anu customers use Webmail regularly with the rest opting to use a desktop mail client such as Microsoft Outlook or Mozilla Thunderbird giving them greater functionality and performance.

For many years we have offered two Webmail options: Roundcube (HERE) and a legacy platform SquirrelMail (HERE).

Some of our customers (less than 1%) have chosen to continue using SquirrelMail.

Unfortunately, due to security concerns and low usage, we will be disabling SquirrelMail permanently in early January 2019.

Please ensure that you switch to using Roundcube (HERE) by this time, including moving over any contacts or custom settings (such as signatures) you may have set up in SquirrelMail.

We apologise for any inconvenience. You can contact us with any questions by emailing support@anu.net.