Category: Status updates

[Resolved] ie1-c8-1 Direct Admin server outage

Our ie1-c8-1 Direct Admin server is currently down due to a hardware related issue.

We are investigating this as we speak and hope to have it back online as soon as possible.

We will post a further update within 30 minutes.

We are really sorry for any inconvenience.

Please do not hesitate to contact us by emailing support@anu.net if you need to reach us.

Update 1 @ 2025-05-23 9AM UK/IE: We have been unable to bring the server back online remotely. We have engaged on site staff to take a look at the server in person. We are also looking at our disaster recovery plans in case they need to be activated. We have backup copies of the server but they will need to be restored to a suitable place. We will provide a further update by 9:30AM UK/IE time.

Update 2 @ 2025-05-23 9:30AM UK/IE: On site staff are working to try to bring the physical server back online. At the same time, we have initiated our recovery plan and have begun the process of bringing the server back online from our most recent backup. We will update you again by 10:00AM UK/IE time.

Update 3 @ 2025-05-23 10AM UK/IE: We have managed to get the physical server back online, we have reviewed it and everything now seems to be healthy and in an optimal state. We will conduct further investigation to try to figure out the cause, will write up an incident log and review our disaster recovery plans for any lessons to learn! Once again, we are very sorry for the inconvenience – please do reach out to us if you have any follow up questions or concerns.

[Complete] Scheduled Maintenance Amsterdam 1 data center

Update 2024-12-09 15:30 UTC: we have not observed any issues since this change was carried out. Maintenance concluded successfully.

Update 2024-12-07 12:45 UTC: maintenance work is complete. The change plan was executed flawlessly, with down time of just 96 seconds. We are now entering the monitoring phase, with engineers on standby in case any unforeseen effects arise.

On Saturday 2024-12-07 starting at 12:00 UTC we will be performing scheduled maintenance in our Amsterdam 1 data center facility. During this maintenance window, IP transit services will be migrated to a new carrier. Disruption to connectivity is unfortunately unavoidable. The duration of the disruption will largely depend on how long your ISP takes to update BGP routing information. The best estimates provided by the engineers involved in this change is that 90% of connectivity will be back online within 30 minutes.

Services affected:

  • Hosted Email – including our support@anu.net address
  • ams1-c8-1 DirectAdmin server
  • DNS management control panel
  • Anu customer portal
  • Customer VMs with public IPs starting with 193.189.141.

Our apologies in advance for this unavoidable disruption.

Background: 19 years ago (on 3 May 2005 to be precise) we provisioned IP connectivity for our Amsterdam facility. After multiple mergers and acquisitions of service suppliers, we find ourselves in the position where our existing contract cannot be renewed, and services therefore need to be migrated to another provider.

Our engineers and service providers have been hard at work preparing for this change. New fiber patches have been installed and tested. Direct BGP peering of old and new carriers at mutual Internet exchange points has been established in order to speed up route propagation. A change plan is in place with detailed steps, testing protocols and fall-back procedures. If all goes smoothly, disruption may be as little as a few minutes, but please be prepared for the potential of a longer disruption on the day if routes take longer than anticipated to propagate.

If you have any questions, comments or concerns please contact us on support@anu.net

[Resolved] SpamTitan web interface inaccessible

Update 2024-08-18 11:40 UTC: A hot fix has been applied and https://spamtitan.anu.net/ is accessible again.

Please be advised: Quarantine reports – Links in prior reports will not be actionable, all future reports will work as normal. Any required mail in previous reports can be released via the UI from the link above.

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Update 2024-08-17 21:30 UTC: SpamTitan have advised a fix is anticipated by 10:00 UTC tomorrow (18 August)

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We are currently experiencing an issue with our SpamTitan email filtering appliance. While email continues to flow normally, the Web interface is currently inaccessible. This means you can’t manage your quarantine or filter settings, or release email that has been blocked.

SpamTitan are aware of the issue and are working on a fix. We do not yet have an ETA.

Apologies for the inconvenience caused.