Category: Status updates

[Completed] Hosted Email server maintenance

We will be performing maintenance on our Hosted Email infrastructure which unfortunately will require a brief disruption to service.

Inbound mail will be queued for delivery once the server is back online. Access to Webmail, POP3, IMAP and SMTP will be temporarily unavailable.

The disruption is anticipated to last approximately 45 minutes and will commence at 00:00 CET on 2022-10-31

Apologies for any inconvenience caused while we perform this essential maintenance work.

SpamTitan Upgrade

On Sunday 27 February 2022 we upgraded our SpamTitan service to a new server. As well as faster, more modern hardware, new appliance uses a new version of FreeBSD under the hood which brings many performance and security enhancements.

While we do not anticipate any disruption to service, there are two potential issues to be aware of:

  1. The source IP address of SMTP connections from our SpamTitan server has changed. If you are running your own email server and previously had 83.96.156.210 configured explicitly in your firewall, please update this to 193.189.141.10 in order to continue receiving clean email. Our SpamTitan server will queue your mail for up to 3 days. The old IP address will continue to accept inbound SMTP connections on port 25 for 14 days, after which it will be disabled.
  2. Unfortunately it has not been possible to migrate the existing Spam Quarantine, so if you need to access any mail that was quarantined prior to 27 February you will need to log in at https://ams2-spamtitan.anu.net/ in order to release it from your quarantine.

If you have any questions or concerns, please do not hesitate to drop us an email to support@anu.net.

[Complete] Hosted Email Maintenance

Update 10:10PM UK / 11:10PM CET Saturday 5th February 2022: This maintenance is now complete.

Update 10PM UK / 11PM CET Saturday 5th February 2022: This maintenance has started.

This upcoming weekend, at 10PM UK / 11PM CET Saturday 5th February 2022, we will be performing a short period of maintenance on our Hosted Email platform.

For up to 15 minutes, your mail clients will not able to connect to our server to send / receive emails. Mail will be queued for delivery and will be delivered shortly after.

We apologise in advance for any inconvenience. If you have any concerns, please do not hesitate to contact us by emailing support@anu.net.