Category: Status updates

Update 2020-04-30 20:00 UK: This maintenance is now in progress

Update 2020-04-30 20:30 UK: This maintenance is now complete

We will be performing maintenance tonight on one UK1 Xen hypervisor – uk1-xen-1-1. There will be a short period of downtime in the maintenance window ( 10-15 minutes ).

Impacted services: VMs running on uk1-xen-1-1

Estimated start time: 2021-04-30 20:00 UK
Estimated time of completion: 2021-04-30 21:00 UK

We apologise in advance for any inconvenience.

Please contact support@anu.net if you have any queries relating to this maintenance.

Update 16:20 CET: service is now fully restored. An investigation and root cause analysis will follow in due course.

Update 16:00 CET: we have implemented workarounds for a number of affected sites. Please contact support@anu.net if you are still experiencing connection errors.

As of 15:30 CET we are investigating a partial outage at our Amsterdam 1 datacenter. Updates to follow as soon as we know more.

Update 16:54 CET: The network has been stable again for the past 20 minutes so we’re closing this incident. We will continue to monitor the situation carefully and follow up with network operations to obtain a reason for outage.

Update 16:36 CET: Engineers have isolated the fault and are working on a solution. We’re currently still seeing minor packet loss but most services are now accessible again.

As of 16:15 CET we are experiencing packet loss via some routes to our Amsterdam 2 datacenter. Network operations is investigating but we do not yet have an ETA on a resolution.

Impacted services: VMs hosted in ams2, Hosted Email, ams2-c6-1 and ams2-c7-1 DirectAdmin servers.

We will update this blog when we know more.

Please contact support@anu.net if you have any queries relating to this incident.