Category: Status updates

[Resolved] Issues with ams1-c5-1 Direct Admin shared hosting server

There is an ongoing issue with the ams1-c5-1 Direct Admin shared hosting server. This started at approximately 2AM UK time (2020-06-06) and is ongoing as of 1:30PM UK time (2020-06-06).

This will affect websites, DNS service and email accounts hosted on this server.

The server has been online for long periods of time during this window but has had intermittent periods of prolonged downtime.

It appears to be a range of different denial of service attacks targeting web, DNS and other services.

We have been working throughout this period to try to mitigate the effects of these attacks.

We are very sorry for the inconvenience caused during this period and will continue to post updates.

UPDATE 2020-06-06 14:40 (UK TIME): We believe we have identified the root cause of these attacks – a compromised website hosted on the server. Things are stable now – we will check again a bit later and post one further update before closing this off. Once again, very sorry for any inconvenience caused.

Please contact support@anu.net if you have any queries.

[Complete] ams2-c6-1 Maintenance

We need to perform routine maintenance on our ams2-c6-1 Direct Admin server.

Impacted services: All website, email and DNS services hosted on ams2-c6-1.

You will be unable to access any website or DirectAdmin.

You will be unable to download new mail, reply to existing emails or send new emails. Unless you are using SpamTitan spam filtering, new mail should be held by the sender’s mail server and they should try to deliver it again later. There may be a short delay as how often delivery is retried is determined by the sender’s mail server.

DNS is replicated off-site so DNS queries will continue to resolve during this period but DNS record changes will not be possible.

Estimated start time: 4th April 2020, 21:00 UK (BST)
Estimated time of completion: 4th April 2020, 22:00 UK (BST)

UPDATE 4th April 2020 21:00 UK: This scheduled maintenance is now in progress.

UPDATE 4th April 2020 21:15 UK: This scheduled maintenance is now complete.

Please contact support@anu.net if you have any queries relating to this maintenance.

[Complete] Hosted Email Maintenance

We need to perform routine maintenance on our mail.anu.net Hosted Email platform.

Impacted services: All email accounts on our mail.anu.net Hosted Email platform. You will be unable to download new mail, reply to existing emails or send new emails.

The vast majority of our clients are using our SpamTitan spam filtering solution and all new mail will be queued for delivery in SpamTitan.

For the handful of clients who are not using SpamTitan, the sender’s mail server should hold the mail and try to deliver it again later. There may be a short delay as how often delivery is retried is determined by the sender’s mail server.

Estimated start time: 5th April 2020, 21:00 UK (BST)
Estimated time of completion: 5th April 2020, 22:00 UK (BST)

UPDATE 6th April 2020 02:55 UK: This maintenance work has just begun. Apologies for the delay on this.

UPDATE 6th April 2020 03:25 UK: This maintenance work is now complete. Once again, apologies for the delay.

Please contact support@anu.net if you have any queries relating to this maintenance.