Category: Announcements

New features in Customer Portal

Today we are pleased to announce a long anticipated update to our Customer Portal which introduces a number of new features:

  • Updated look and feel with new icons and “hamburger” menu.
  • Two-factor authentication (2FA) support to help keep your account secure. Compatible with any TOTP app such as Google Authenticator or Authy.
  • New rules for minimum password security which strive to strike the right balance between enforcing strong passwords and not getting in the way of choosing the password you want.
  • Ability to schedule out of office “vacation” messages in advance, and to automatically remove the message at a date and time of your choice.
  • Ability to configure Hosted Email mailboxes to forward copies of incoming mail to additional address(es).
  • Numerous minor bug fixes.

Comments, feedback or suggestions welcome at support@anu.net

[Complete] ams2-c6-1 Maintenance

We need to perform routine maintenance on our ams2-c6-1 Direct Admin server.

Impacted services: All website, email and DNS services hosted on ams2-c6-1.

You will be unable to access any website or DirectAdmin.

You will be unable to download new mail, reply to existing emails or send new emails. Unless you are using SpamTitan spam filtering, new mail should be held by the sender’s mail server and they should try to deliver it again later. There may be a short delay as how often delivery is retried is determined by the sender’s mail server.

DNS is replicated off-site so DNS queries will continue to resolve during this period but DNS record changes will not be possible.

Estimated start time: 4th April 2020, 21:00 UK (BST)
Estimated time of completion: 4th April 2020, 22:00 UK (BST)

UPDATE 4th April 2020 21:00 UK: This scheduled maintenance is now in progress.

UPDATE 4th April 2020 21:15 UK: This scheduled maintenance is now complete.

Please contact support@anu.net if you have any queries relating to this maintenance.

[Complete] Hosted Email Maintenance

We need to perform routine maintenance on our mail.anu.net Hosted Email platform.

Impacted services: All email accounts on our mail.anu.net Hosted Email platform. You will be unable to download new mail, reply to existing emails or send new emails.

The vast majority of our clients are using our SpamTitan spam filtering solution and all new mail will be queued for delivery in SpamTitan.

For the handful of clients who are not using SpamTitan, the sender’s mail server should hold the mail and try to deliver it again later. There may be a short delay as how often delivery is retried is determined by the sender’s mail server.

Estimated start time: 5th April 2020, 21:00 UK (BST)
Estimated time of completion: 5th April 2020, 22:00 UK (BST)

UPDATE 6th April 2020 02:55 UK: This maintenance work has just begun. Apologies for the delay on this.

UPDATE 6th April 2020 03:25 UK: This maintenance work is now complete. Once again, apologies for the delay.

Please contact support@anu.net if you have any queries relating to this maintenance.