Category: Information

Upcoming USA1 datacenter migration

What is happening?

Over the coming weeks we will be migrating customers hosted out of our usa1 (Chicago) datacenter to a new datacenter facility which is also located in Chicago approx 2 miles away.

Why?

The new facility offers us higher power availability, better connectivity and more redundancy. We are also taking this opportunity to complete the roll-out of improved firewall and encryption subsystems on our virtualization hypervisors to further improve our cyber security defenses.

What is the impact?

Affected customer VMs will be migrated one by one to new hardware running in the new datacenter. Both facilities are connected by a VLAN which will facilitate seamless transition of IP traffic. No IP renumbering or other changes will be required. Once migration is complete you can expect lower latency, faster performance and better security.

Migration will require a brief disruption while we sync changed data and reboot VMs on new hardware. We will schedule migrations with affected customers individually at the most convenient time slots.

Questions?

Please contact support@anu.net if you have any questions about this migration.

How to check if your IP address is blocked by our firewall

Our Hosted Email and Web Hosting services are protected by multiple layers of security systems, one of which is a brute force attack detection mechanism. A brute force attack is when a malicious user keeps trying to access your account over and over again using commonly used passwords or by guessing what your password might be. Blocking this kind of attack is a very effective way of protecting your sites and email accounts from malicious access.

Every now and again it happens that a legitimate user forgets their password or mistypes it a few times and ends up blocking themselves. This can be very frustrating, so to make your life easier we have build a little utility that you can use to check if you’ve been blocked by our firewalls, and you can even use it to unblock yourself immediately.

To check your IP address if it’s blocked on any of our servers just visit https://blocked.anu.net/

Once loaded you should be able to see something like the picture below

NOTE: IP address is auto detected so if you want to check an IP address from a different location, just replace the detected IP address on the search box with the IP address you want to check.

If you are seeing “Not Blocked” next to all the servers then that means you are not blocked by our firewalls. You should be able to access your sites and email accounts.

If you are seeing one of the server is showing as “Blocked” in red letters, then you can just click on “Unblock IP Address” button to unblock yourself.

If you are still having difficulty accessing your website or email address, or if you encounter any difficulties with the self service unblocking tool, please do not hesitate contact us via live chat or by email to support@anu.net.

How to Change your Hosted Email mailbox password

To change your Hosted email password:

  1. In your browser, go to https://portal.anu.net and use your Hosted Email address to login.
  2. Once you are in, Click on Email Settings and once you are on the Email settings page, under Password on the Change password field tick on “Change”, then a new field will appear to let you type your new password.

3. Type in your new password on the Password field and repeat it in the Password (Confirm) field.

4. Navigate to the bottom of the page and hit “Save” button.

5. Your new password has now been set. Make sure to update the settings in any email clients that had the old password saved, including any mobile devices connected to the account. If you have any questions or run into any problems please do not hesitate to reach out to us via Live Chat or email support@anu.net. Tip: if you can’t access your email via your regular email program due to authentication failures, you can always log in to Webmail and email us from there!