Update 11:48: Service has been restored. A faulty linecard in an edge switch caused the outage. Our apologies for the inconvenience caused.
10:36: We are currently experiencing IP transit problems at our Amsterdam 1 datacenter which is affecting some routes. Network operations is investigating, please check back shortly for an update.
Update 2014-03-20: Our IP transit provider has provided additional information in relation to the service disruption yesterday.
– The attack was so intense it completely saturated their 10Gbps core switches.
– A 3rd party specialist firm was brought in to filter out the DDoS and let legitimate traffic through.
– The Dutch police are investigating with a view to prosecute the perpetrator of the attack.
– The customer who the attack was targeting are being moved to a segregated IP network so any potential reoccurances of the attack won’t affect our connectivity.
Update 15:12: Service has been fully restored.
2014-03-19 14:25: Our IP transit provider at our Amsterdam 2 datacenter is currently experiencing a DDoS attack on their infrastructure which is affecting connectivity for customers located in our Amsterdam 2 datacenter. Network operations are working on a solution but we do not yet have an ETA. Apologies for the inconvenience caused.
Our 2nd attempt to upgrade to our new SpamTitan 6.0 server has gone smoothly. There was no disruption to incoming mail flow.
It is possible that customers will receive duplicate Spam Quarantine Report emails tomorrow as the old server is still running alongside the new one and any mail that has already been quarantined prior to the upgrade will remain on the old server until released or automatically purged.